This program covers the latest ISO 19011 guidelines and corresponding techniques for conducting management system audits and for leading teams of auditors to determine if an organization’s policies, procedures and practices conform to the requirements of ISO management system standards; as well as the principles and guidelines for audit program management.
- ISO 9001:2015 – Quality Management Systems
- ISO 14001:2015 – Environmental Management Systems
- ISO 45001:2018 – Occupational Health and Safety Management Systems
- ISO 50001:2018 – Energy Management Systems
- ISO 13485:2016 – Quality (Medical Device Sector) Management Systems
- ISO 22000:2018 – Food Safety Management Systems
- ISO 18788:2015 – Security Operations Management Systems
- TL 9000 – Quality (Telecommunications Sector) Management Systems
- AS9100C – Quality (Aerospace Sector) Management Systems
- ISO 14298 – Management of Security Printing Processes
- ISO/TS 16959 – Quality (Automotive Sector) Management Systems
- ISO/IEC 19770-1 – IT Asset Management Systems
- ISO 20121:2012 – Event Sustainability Management Systems
- ISO 21001 – Management Systems for Educational Organizations
- ISO 21101 – Adventure Tourism – Safety Management Systems
- ISO 22301 – Business Continuity Management Systems
- ISO 27001 – Information Security Management Systems
- ISO 30301 – Records Management Systems
- ISO 37001 – Antibribery Management Systems
- ISO 37101 – Management System for Sustainable Development
- ISO 39001 – Road Traffic Safety (RTS) Management Systems
- ISO 41001 – Facility Management Systems
- ISO 44001 – Collaborative Business Relationship Management Systems
- ISO 55001 – Asset Management Systems
32 hours (8 hours online + 3 days onsite)
Audit Program Managers, Management Representatives, ISO Coordinators, Consultants and anyone interested in learning the latest ISO 19011 guidelines for managing/leading internal and external audit teams, as well as the techniques for determining if a Management System conforms to the requirements of the standard(s).
This program will enable students to:
- Carry out management system audits based on ISO 19011 guidelines
- Demonstrate effective interpersonal skills and interview techniques
- Communicate audit results effectively
- Apply ISO 19011 guidelines for managing an audit program
- Apply ISO 19011 guidelines for the leadership of audit teams
- Implement formal communication mechanisms to communicate audit results
- Evaluate the aspects that allow an effective follow-up of the audit
ISO 19011 Auditing Principles and Guidelines
Identifying Documentation Requirements
Audit Investigation Techniques
Detecting opportunities for improvement
Documenting and Classifying Audit Findings
Writing the Audit Summary
Communicating the Audit Results
Audit Team Management
Conducting Effective Audit Opening and Closing Meetings
The Corrective and Preventive Action (CAPA) Cycle
Techniques for Effective Audit Follow-Up
Requirements for Third Party Auditors
8 hours are completed via independent, on-line study. The students must read and familiarize themselves with the material prior to attending the on-site portion. This is delivered via on-line presentations which summarize the subject matter. 100% of the modules have to be seen by the student in order to be accepted to the on-site portion. The concepts learned during this phase will be reviewed and evaluated in the on-site phase.
24 hours (3 days) are completed on-site in order to o review the concepts learned on-line and to participate in simulation workshops to apply the ISO 19011 guidelines to actual cases and audit scenarios as well as to carryout audit team leadership role plays. This program includes several practical, realistic audit workshops geared towards effectively planning, executing third-party, second party and internal audits.
This program includes supporting materials, access to online auditing software tools, case studies and interactive workshops that help students achieve the learning objectives.
To attend this program participant must have completed the Fundamentals Course for the management system standard.
Prior to attending the course, participants must obtain their own official copy of the ISO standardsvia their national standards body or by visiting www.iso.ch
Note: The standard can be consulted by the student during the final exam. This must be a clean copy of the standard(s) applied to the program, for this reason, it must not have annotations regarding the content of the program.
Provide evidence (Certificate) of having completed the Fundamentals Course for the management system standard
Pay the course fee
Complete the 4-hour online session covering the fundamentals of the latest version of ISO 19011
Complete the 4-hour online sessions covering ISO 19011 Audit Program Administration and Audit Team Leadership
Attend 100% of the onsite review lecture for ISO 19011
Successfully complete the onsite workshop sessions for applying ISO 19011 audit scenarios (Instructor will evaluate performance).
Pass the written ISO 19011 Auditor and Lead Auditor Final Exams (minimum approval: 70%). Duration: 120minutes.
Students that do not pass the performance evaluation (item 5) will not be allowed to take the written exam
Students that do not pass the written exam will be allowed to re-take it for a sitting fee (contact us for fees in your region). Logistics for test retake are to be arranged by contacting the QSI Academy Coordinator at firstname.lastname@example.org
Participants will be knowledgeable in the ISO 19011 audit fundamentals and be able to:
Adequately prepare for conducting a management system audit
Apply audit investigation techniques
Conduct audit Interviews
Classify and document audit findings
Write an audit summary
Formally communicate the results of an audit
Establish an internal or external Audit Program
Evaluate and assign auditors for specific Audit Assignments
Prepare Audit Plans for specific Audit Assignments
Prepare and conduct Opening Meetings
Prepare and conduct Closing Meetings
Handle difficult Audit Situations
Complete a formal, final Audit Report
Follow-up on and close out pending Audit Actions
The certificate that results from this program is attestation that the participate has acquired the knowledge and skills listed in the learning objectives as demonstrated during the course and may be used by the participants employer and/or auditor certification bodies as the training element needed to ascertain auditor competence.
This program was developed based on the original criteria published by IATCA (now IPC) and is currently accredited by ANSI under the American National Standards Institute Certificate Accreditation Program (ANSI-CAP).
Given the fact our program are geared towards the management system standards that are based on the ANNEX SL, we are able to combine up to three standards during the same offering. Any students wishing to complete additional case studies (additional time dedication required) for other management system disciplines would just need to select those options upon registration. Students would have to complete the Fundamentals course for each additional standard and complete the case studies for applying ISO 19011 to the additional standard.
If you have a group of auditors that need to be trained you can save money by having this program taught at your facilities. Please contact us stating
- The name and address of your company
- The programs that you are interested in as well as
- The number of participants per program
- The estimated dates (Please provide two alternative date options)
- The location and language preferred
Given the number of speculative inquiries received, we will only respond to those parties that provide all of the information requested.
There are three circumstances in which the student may request of a new training certificate as an ISO Management Systems Lead Auditor.
1. The ISO 19011 Auditing guidelines change
In those cases, depending on the nature of the changes made to ISO 19011 the student may need to re-take the pertinent on-line sessions and successfully complete the corresponding workshops.
2. The student wishes a new certificate to cover a different management system standard
For example, if the student originally took the program with an ISO 9001 quality management focus and would now like a new certificate in a different scope such as environmental management, the student would need to complete the Audit Planning Workshop for ISO 14001 (In addition to the transition/update requirements of the pre-requisite ISO 19011 Auditor Program).
3. The management system standard has changed.
For example, if the student originally took the program with an ISO 9001 version 2008 and the standard was republished with significant changes (i.e. ISO 9001 version 2015), the student would need to complete the Audit Planning Workshop for the new version of ISO 9001 (In addition to the transition/update requirements of the pre-requisite ISO 19011 Auditor Program).
In order to successfully log in and interact in the virtual campus it is necessary to have a computer that
has at least the following characteristics:
- Pentium IV (or equivalent)
- RAM Memory 512 MB
- Monitor resolution: 800 x 600 pixels
- Internet connection
- 300 Kbps bandwidth
- Sound card and speakers*
- Mouse and Keyboard
- Windows XP**
- Mozilla Firefox 12**
- Google Chrome 19**
- Microsoft Internet Explorer 10**
- Adobe Reader 6.0*
- Adobe Flash Player 10*
- Microsoft Office 2016 *
(*) Requirements to be considered according to the content of the programs